Patient Information

Seeking mental health care can be intimidating, especially if this is the first time you have sought help. Therefore, we strive to make doing so as easy as possible. This starts with the appointment process. We realize not everyone is comfortable communicating in the same way. This is why we are available to take appointments online or by phone. When you are ready, we invite you to use our online "request appointment tool" at the bottom of this page. All we need is your name, email, and phone. Then one of our helpful staff will get right back to you. Also, please feel free to let us know how year heard about us. Of course Springs Health LLC is always a phone call away. Please feel free to give our Columbia office a call at (410) 772-0774 during regular business hours. Our friendly reception staff will be happy to help you find a time that is convenient for you. We offer flexible hours and strive to meet you on your terms. We realize you have busy lives, and we do not want that to stop you from receiving the treatment you need. Our team realizes that life happens and plans change. Sometimes emergencies come up that our out of your control, and you have to cancel. Please call and cancel 24 hours in advance if possible so we can accommodate other patient requests. We are currently accepting new patients in Columbia and the surrounding area. We look forward to hearing from you.

If this is your first time at Springs Health LLC, let us put you at ease by letting you know what you can expect when you arrive. You will know you are in good hands the moment you walk through our doors at our Columbia location and are greeted by our friendly team. Our front desk and waiting room area is a calm and welcoming environment where you can unwind from your day and get ready to focus on your health and well-being. Our helpful front office staff members will be there to greet you and provide you with any information or assistance you need. Be sure to bring your insurance card, contact info, and any other relevant medical information with you. This will be helpful in filling out the new patient information forms. Please let the staff know if you need any help with these forms or the health questionnaire that is included. If you have already filled out the new patient information form online, just have a seat, and we will be with you shortly. Please let us know if you need anything while you wait. Our front office team is here to help familiarize you with the space and our practice. If you have any questions about our treatment process or any of our policies, including our privacy policy, let us know. Your comfort is our top priority.

You probably have a lot of questions, especially if this is the first time at Springs Health LLC. One of the first questions many people ask is how long they will need to allow for the first appointment. Though it can vary between individuals and circumstances, we usually advise people to allow one hour for the first appointment. This first appointment is known as the consultation. The consultation is an opportunity for us to get to know you and for you to get to know us. The quality of the doctor-patient relationship is crucial to the success of treatment, and it is something we place a premium on. During this appointment, we will gather important health information so we can get an accurate picture of your health. It is at this time we will take your vitals and go over any additional tests the doctor feels need to be ordered. At this point, we will discuss the current struggles you are having. Please be assured that anything you say in this appointment is confidential. The doctor will listen in an open and nonjudgmental manner, and you do not have to answer any questions you are not ready to. However, the more open you can be and the more information you can provide us, the better we will be able to help you. We will discuss a recommended course of treatment and set a time for your next visit. We reserve the last portion of the consultation for you to ask any questions you have of us and or our treatment process.

We emphasize patient comfort in everything we do here at Springs Health LLC. A large part of a successful treatment process is making sure each patient is comfortable. We want you to feel physically and emotionally at ease in our care. Medical treatment of any type can cause patients to feel anxious, especially if it involves any invasive tests or procedures. First, we will not perform any test or treatment unless we feel it is crucial to helping you get better. Second, we will discuss any concerns you may have and look at all the possible ways we can address these concerns and eliminate as much discomfort as possible. Lastly, we will walk you through any procedure you are unfamiliar with and explain its part in your care plan. Do not hesitate to bring up anything that you are anxious about so we can advise you and put you at ease. Patients may also be concerned about taking new medications. They worry about how they will react to these new medications and what kind of side effects they can expect. We understand these concerns and have a very strict protocol we follow when prescribing new medication to patients. We will carefully consider your health history and any other medications you are currently taking, along with any allergies you may have. We take a great deal of care in matching patients with the right medication and adjusting it when needed. Also, we will provide you with thorough information on any drug we prescribe, as well as help you diminish or avoid any undesirable side effects.

In an effort to serve as many patients as possible in the Columbia and surrounding area, Springs Health LLC accepts a wide variety of insurance plans and providers. To find out if we work with your insurance, please call our office at (410) 772-0774 for assistance. We will answer as many questions as we can regarding insurance coverage. However, you may need to contact your insurance provider for the specific details of your plan or additional information.

If healthcare costs are one of your biggest concerns, you are not alone. There are a lot of people struggling with how to cover the cost of treatment. This is unfortunate, and we want to do our part to make this situation easier. As healthcare professionals, Springs Health LLC makes serving the health needs of our patients our first priority. We do not want the cost of services to prevent someone from getting the care they need. It is important to us that worry over insurance coverage does not interfere with anyone getting the help they need. We will do all we can to work with you. If your insurance does not cover a portion of treatment, our team will work with you to find a solution.

At Springs Health LLC, our overarching mission is to provide the highest quality psychiatric care to patients who need it in Columbia and the surrounding area. Being in good mental health is vital to all aspects of a person's general health. We believe access to mental health services is also a crucial part of the health of the community at large. Therefore, we strive to remove any barriers to accessing our mental health care services. No one should be left out or avoid seeking the care they need because of worry over how they will pay for it. We believe that everyone deserves top-quality care regardless of their financial situation. In an ideal world, everyone would have insurance, and all insurance plans would cover mental health services. However, we know that for many, this, unfortunately, is not the case. Still, we do not believe lack of insurance coverage should be a barrier to care either. Therefore Springs Health LLC makes every effort to make our services available to anyone regardless of their finances or whether or not they have health insurance. We accept a number of payment options, including cash, financing, and all major credit cards. In addition, we offer payment plans tailored to your budget. We can discuss these in further detail during the consultation. We also offer advice on how to make prescription costs more affordable. Our team will do all we can to work with you. If you have any questions about our financial policy, do not hesitate to call (410) 772-0774. We look forward to helping you.